FAQ
How can I modify or cancel my order?
We can only modify or cancel orders that have not yet entered the processing stage. Please contact our customer support at mingyang4108@gmail.com within 1 hour of placing your order with your order number. We will do our best to accommodate your request, but we cannot guarantee changes once processing has begun.
Can I change my shipping address after ordering?
Please contact us immediately at mingyang4108@gmail.com with your order number. If your order hasn’t been shipped, we may be able to update the address. Once shipped, we cannot change the delivery address.
What payment methods do you accept?
We accept all major credit/debit cards (Visa, Mastercard, American Express, Discover) processed securely via our payment partners, PayPal, and various local payment options depending on your region (e.g., Klarna). All transactions are encrypted for security.
Is it safe to use my credit card on your site?
Absolutely. We do not store your full credit card details on our servers. All payments are processed through PCI-DSS compliant, secure payment gateways like Stripe and PayPal.
How do I choose the right size? / Where can I find a size chart?
Detailed size charts and product specifications are available on each product page. Please refer to the “Specifications” tab or the images/graphics provided. If you need further assistance, contact us with the product name and your measurements.
Are your products authentic and new?
Yes! Every product we sell is 100% authentic, sourced directly from authorized brands or factories, and is brand new unless explicitly stated otherwise (e.g., “Clearance”).
How long after my order ships will I get a tracking number?
Tracking information is typically emailed to you within 24 hours of your order being dispatched from the warehouse. For Local Fulfillment orders, tracking is usually active immediately. For Direct Fulfillment orders, it may take 2-5 business days for the tracking to update with the carrier.
Do you ship to my country?
We ship to most countries worldwide. You can enter your address at checkout to see if we deliver to your location. Some restrictions may apply to certain products.
How do I start a return?
Please review our [Returns & Refunds Policy]. To initiate a return, first contact our support team at mingyang4108@gmail.com within 30 days of receipt to get an RMA number and instructions.
How long does a refund take?
After we receive and inspect your return, please allow up to 10 business days for the refund to be processed to your original payment method. The time it appears in your account depends on your bank/payment provider.